OzemPill Refund and Returns Policy
At OzemPill, customer satisfaction is at the core of our business. We are committed to ensuring that your experience with our products and services is positive and rewarding. If for any reason you are not entirely satisfied with your purchase, we encourage you to carefully review the comprehensive refund and returns policy outlined below. This policy is designed to provide clarity, transparency, and fairness to all customers while maintaining the integrity and quality of our products.
1. Eligibility for Refunds and Returns
To initiate a return or request a refund, the following conditions must be strictly met:
- Timeframe: The refund or return request must be submitted within seven (7) calendar days from the date of purchase. Requests made beyond this timeframe will not be eligible for review or processing.
- Product Condition: The item(s) must be unused, unopened, and maintained in their original, sealed packaging. Any tampering, damage, or deviation from the original condition may void eligibility.
- Proof of Purchase: Customers must provide a valid receipt, order number, or order confirmation email to verify the purchase. Without appropriate documentation, we will be unable to process the request.
- Authorized Sales Channels: Refunds and returns are strictly limited to products purchased directly through our official websites:
Purchases made through any unauthorized third-party retailer, online marketplace, or resellers are not eligible for return or refund under this policy.
2. Non-Refundable and Non-Returnable Items
Certain products are not eligible for return or refund under any circumstance, including but not limited to:
- Used or Opened Items: Any product that has been opened, unsealed, or partially consumed cannot be returned for a refund.
- Third-Party Purchases: Products not purchased directly from our official websites are not covered by this policy and must be addressed with the original seller or retailer.
- Digital Products: Any digital download, eBook, PDF guide, or other electronically delivered item is non-refundable once the delivery process has commenced.
- Gift Cards and Promotional Items: Items provided as part of promotional bundles, gifts, or free giveaways, including but not limited to sample sizes or bonus items, are not eligible for returns or refunds.
- Customized Orders: Any specially marked, customized, or limited-edition product may be deemed ineligible unless otherwise stated.
3. Refund and Return Process
If you meet the eligibility requirements outlined above, you may begin the return or refund process by following the steps below:
- Initial Contact: Send an email to our customer support team at support@ozempill.us. Include your order number, full name, and a detailed explanation of your reason for the refund or return request.
- Review and Approval: Our support team will review your request within 2-3 business days. If your request meets our criteria, you will receive an email containing return instructions, including the designated return address.
- Shipping the Product: You are responsible for packaging and shipping the product to the provided return address. We strongly recommend using a trackable shipping method to ensure safe and documented delivery.
- Inspection and Confirmation: Once we receive your returned item(s), our team will inspect the product(s) to verify compliance with the return conditions. This process typically takes up to 5 business days.
- Refund Processing: If your return is approved, a refund will be issued to your original method of payment within 10 business days from the date of approval. You will receive a confirmation email when your refund has been processed.
4. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps before contacting our support team:
- Check Your Bank Statement: Verify whether the refund has been posted to your account. Sometimes it may appear as a reversal or adjustment.
- Contact Your Credit Card Company or Bank: Processing times may vary between financial institutions. It may take several days before a refund officially appears in your account.
- Reach Out to Us: If you've completed the steps above and still have not received your refund, please email support@ozempill.us with your order number and details so we can investigate further.
5. Exchanges
We only replace items if they arrive defective, damaged, or were incorrectly fulfilled (e.g., wrong item sent). If your item falls into one of these categories, please contact us at support@ozempill.us with clear photos of the item(s) and packaging within 48 hours of delivery.
Once verified, we will initiate an exchange process. Replacement products will be shipped out as soon as possible at no additional cost to you.
6. Shipping Costs and Return Shipping
Unless the return is due to an error on our part (such as sending the wrong product or a damaged item), customers are responsible for all return shipping costs.
- Non-refundable Shipping: Shipping charges paid during the original order are non-refundable, even if a refund for the product is granted.
- Recommended Shipping Method: For your protection, we strongly advise using a trackable shipping service and retaining proof of shipment. We are not liable for return packages that are lost or damaged in transit.
7. Policy Changes and Updates
OzemPill reserves the right to modify, update, or amend this Refund and Returns Policy at any time and without prior notice. All updates will be posted on our website, and the effective date of the policy will be adjusted accordingly.
We encourage all customers to review this policy periodically to stay informed of any changes. Your continued use of our services and website constitutes acceptance of the revised terms.
8. Contact Us
If you have any questions, concerns, or require clarification regarding this policy or any part of your purchase experience, please do not hesitate to reach out to our support team.
Customer Support Email: support@ozempill.us
support@tryozempill.com
Corporate Addresses:
- 5000 Yonge Street, North York, ON, Canada
- 2525 Ponce De Leon Blvd, Coral Gables, FL, USA
We value your trust and are committed to resolving any issues promptly and fairly. By purchasing through our official websites, you confirm that you have read, understood, and agreed to abide by the terms of this Refund and Returns Policy.